Return/Refund Policy
RETURN POLICY: In the unlikely event that you are not happy with your Melany's Delights bakery item, please let us know about the problem within 48 hours and then return the uneaten portion of your item to the bakery within three business days of receipt of your product. Full or partial refunds and store credit are decided on a case-by-case basis, but our goal is always to have you leave happy. If we have made a genuine mistake (the product was not made correctly), we will certainly make it right. We are not able to offer refunds in cases where the product was baked and decorated correctly, but a flavor or texture didn't meet a personal preference. Most people love our flavors, but it's impossible to predict everyone's particular taste preferences. If something has gone wrong, please let us know right away!
CANCELLATION POLICY: Please be aware that we are unable to cancel orders with less than 10 days notice. In some, but not all cases, it may be possible for us to offer full or partial store credit for a future purchase in the event of a cancellation. Amount of potential store credit depends on how much work has already been done on the cancelled order.
Shipping/Delivery Policy
We are not able to ship bakery items at this time. All bakery orders are either pickup or delivery to a mutually agreed location in the following cities:
- Melrose, FL
- Keystone Heights, FL
- Palatka, FL
- Gainsville, FL
- Hawthore, FL
Will will provide a full refund for items ordered outside of the listed pickup or delivery locations.
